Shipping policy

Shipping policy

Shipping destinations
Tildita ships orders to the destinations available at checkout. Available shipping methods, rates, and estimated delivery times are shown during checkout before you place your order.

Processing and preorder timing
Some Tildita rugs may be available as preorders or may require preparation before shipping. Estimated production, preparation, or preorder timing is shown on the product page or in your order confirmation when applicable.

Order confirmation and tracking
After placing an order, you will receive an order confirmation by email. When your order ships, we will send tracking information if tracking is available for the selected shipping method.

Shipping costs
Shipping costs are calculated at checkout and may vary depending on the delivery destination, package size, and selected shipping method.

International orders
For international orders, customs duties, import taxes, brokerage fees, or other local charges may apply. These charges are the responsibility of the customer unless stated otherwise at checkout.

Delivery issues
Please make sure your shipping address is complete and correct before placing your order. If a package is delayed, lost, returned, or arrives damaged, contact us using the contact information published on this website so we can help review the issue with the carrier.

Preorder cancellations
Preorders may be cancelled within 2 days after placing the preorder. After this period, the order may already be in preparation or production and cancellation may no longer be possible.