Shipping policy

Shipping policy

Tildita currently ships within Europe to the countries and regions available at checkout. If your destination is not shown at checkout, we are not currently able to ship there.

Pre-order production time
Our current pre-order rugs are produced after the order is placed. Estimated production time is approximately 7 weeks before dispatch.

Delivery after dispatch
After production is complete and the order is dispatched, estimated delivery time depends on the destination country and selected shipping method. Shipping rates and delivery estimates are shown at checkout before you place your order.

Order confirmation and tracking
After placing an order, you will receive an order confirmation by email. When your order ships, we will send tracking information if tracking is available for the selected shipping method.

Shipping costs
Shipping costs are calculated at checkout and may vary depending on the delivery destination, package size, and selected shipping method.

Delivery issues
Please make sure your shipping address is complete and correct before placing your order. If a package is delayed, lost, returned, or arrives damaged, contact us using the contact information published on this website so we can help review the issue with the carrier.

Pre-order cancellations
Pre-orders may be cancelled within 2 days after placing the pre-order. After this period, the order may already be in preparation or production and cancellation may no longer be possible.